01
Taxi Call Handling
Professional operators answer customer calls politely and efficiently while representing your company’s brand.
YOUR CONTROL ROOM. OUR EXPERTISE.
Professional Taxi Operators & Dispatchers — When You Need Them
Reliable call handling, booking and dispatch support designed specifically for taxi and private hire companies. Let Oracle Voice become an extension of your team.
Supporting Taxi & Private Hire Businesses Across the UK
01 / CUSTOMER CALLS
A professional voice.
Friendly call handling that represents your brand.
02 / BOOKINGS & DISPATCH
Keep things moving.
Accurate bookings and clear driver communication.
03 / FLEXIBLE COVERAGE
Support your way.
Regular, overflow and out-of-hours operator support.
EXPERIENCE WITH YOUR SYSTEM
AutocabiCabbiTaxiCallerCordicCab TreasureGhost
Professional call handling Seamless dispatch support Flexible coverage
BUILT AROUND YOUR OPERATIONYour Reliable Taxi
Operations Partner
The support behind a smoother shift.
Oracle Voice provides professional outsourced taxi call handling, booking management and dispatch services for taxi and private hire companies across the UK. We help manage incoming calls, customer bookings, dispatch operations and driver communication, without the pressure of continuously recruiting additional in-house operators.
Taxi operations demand speed, accuracy and excellent customer service. Every call represents your reputation. Our operators aim to give your customers a professional, friendly experience.
From regular coverage to busy periods, evening and night shifts or backup support, we can build a flexible solution around your business.
Your procedures Your systems Your brand
OUR SERVICESMore support.
More support.
Less operational pressure.
From the first customer call to driver communication, we help keep your bookings moving.
02
Taxi Booking Management
Accurately take and manage bookings using your taxi company’s dispatch system.
03
Taxi Dispatch Services
Support drivers and manage bookings to keep your operation running smoothly.
04
Overflow Call Handling
Extra operator support during busy periods so fewer customer calls are missed.
05
Out-of-Hours Support
Operational support for evenings, nights, weekends and other periods when required.
06
Driver Communication
Effective communication between your control room and drivers.
07
Customer Support
Booking enquiries, updates and customer queries handled professionally.
08
Dedicated Operator Support
Trained operators who work as an extension of your existing team.
FAMILIAR SYSTEMS. SMOOTHER SUPPORT.
Experienced With Leading Taxi Dispatch Systems
Work with operators who understand taxi booking and dispatch workflows, using the platform your team already knows.
Already using another dispatch platform? Talk to us about your requirements.
Discuss your systemDispatch platform experience
Autocab
iCabbi
TaxiCaller
Cordic
Cab Treasure
Ghost
WHY ORACLE VOICE?
A partner your control room can count on.
Taxi Industry Experience
Operators who understand the fast-paced nature of taxi and private hire operations.
Flexible Support
Additional operator and dispatch support around your business requirements.
Professional Customer Service
Friendly call handling that protects your company’s reputation.
Reduce Operational Pressure
Give management and drivers more time to focus on running and growing your business.
Scalable Operations
Increase support in busy periods without constantly recruiting internal staff.
Reliable Communication
Clear, professional communication with customers, drivers and your team.
OUR GOALOur Goal Is Simple —
Our Goal Is Simple —
Help Your Taxi Business Run Better
Excellent customer service. Less pressure on calls, bookings and dispatch. We want to become a trusted extension of your business, providing dependable operational support so you can focus on drivers, customers and growth.
Your operation. A straightforward setup.
Tell Us About Your Business
Tell us about your fleet, operating hours, dispatch software and requirements.
We Understand Your Operation
We learn your booking procedures, service areas and operational requirements.
We Set Up Your Support
Our operators prepare to work according to your company’s procedures and systems.
We Support Your Business
Our team assists with calls, bookings and dispatch according to the agreed requirements.
YOUR QUESTIONS, ANSWERED
Taxi operator outsourcing FAQs
Practical answers about outsourced call handling, bookings and dispatch support.
What is outsourced taxi call handling?
Outsourced taxi call handling means an external operator team answers customer calls on behalf of your taxi or private hire company. Oracle Voice can also support booking management, dispatch and driver communication, following your procedures.
Can Oracle Voice use our existing taxi dispatch software?
Our team has experience with Autocab, iCabbi, TaxiCaller, Cordic, Cab Treasure and Ghost. Tell us which system you use so we can discuss access, booking procedures and your requirements.
Can we get evening, night or overflow operator support?
Yes. Oracle Voice is available 24/7, with regular, overflow, evening, night and weekend support arranged around your operation. The hours and scope of support are agreed with you before setup.
How is a taxi operator support quote prepared?
We discuss your fleet size, operating hours, dispatch software, call volume and the services you need. Use the quote form or contact us on WhatsApp to talk through your requirements.
LET’S BUILD YOUR SUPPORTPrefer to talk? WhatsApp our team
Need Reliable Taxi Operator or Dispatch Support?
Tell us what your taxi business needs and we’ll discuss a solution that works for your operation.
Every operation is different.
Fleet size, call volume, coverage and your dispatch system help us understand the right support for you.
Request your tailored quote
CONTACT ORACLE VOICELet’s Talk About
Let’s Talk About
Your Taxi Operation
Discuss your operator, booking and dispatch requirements with our team.
Phone / WhatsApp+44 7832 621275
Email enquiries
Send us a message using the contact form.
Business hours
24/7
Talk to our team
Too Many Calls?
Not Enough Operators?
Let Oracle Voice help keep your bookings moving and your customers answered.